Technical Support
Installation, commissioning, configuration and troubleshooting assistance.
Support Center
Fast, practical support for every charging project.
Get help with installation, commissioning, remote diagnostics, warranty service and partner resources for POWERGO charging products.
Support Email
support@powergo.com
Response within 24 hours
Service Hours
Mon - Fri 9:00 - 18:00
UTC+8 global coordination
Sales & Projects
info@powergo.com
Project consultation and quotations
How We Can Help
Downloads
Product datasheets, manuals, certificates and software resources.
Warranty Service
Warranty guidance, replacement workflow and service case follow-up.
Partner Training
Support materials for installers, distributors and charging operators.
Service Workflow
Clear steps from request to resolution.
Submit Request
Tell us your charger model, site type and issue details.
Remote Diagnosis
Our engineers review logs, configuration and site conditions.
Action Plan
Receive clear next steps for setup, replacement or field service.
Follow Up
We confirm resolution and keep the service record available for future support.
FAQ
Answers for common service questions.
For urgent installation or warranty cases, include project details when contacting support so our team can respond with a practical next step.
How quickly will POWERGO respond?
Most support requests receive a first response within 24 hours on business days.
What information should I include?
Please include product model, serial number, site location, installation date, photos and any fault code shown by the charger.
Do you support OCPP platform integration?
Yes. We provide configuration guidance for supported OCPP versions and operator platform connection.
Can distributors get training materials?
Yes. Partner teams can request product training, installation references and commissioning checklists.
Need Assistance?
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