# Support - POWERGO Smart EV Charging

> Get POWERGO EV charger support for installation, commissioning, warranty, downloads, troubleshooting and technical service.

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[All Products](/products) [AC Chargers](/products/cate/ac) [DC Fast Chargers](/products/cate/dc) [Accessories](/products/cate/accessories)

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[About Us](/about) [Support](/support) [News](/news) [Contact Us](/contact)

[Get In Touch](/contact)

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Support Center

# Fast, practical support for every charging project.

Get help with installation, commissioning, remote diagnostics, warranty service and partner resources for POWERGO charging products.

[Contact Support](/contact) [View FAQ](#faq)

## Support Email

support@powergo.com

Response within 24 hours

## Service Hours

Mon - Fri 9:00 - 18:00

UTC+8 global coordination

## Sales & Projects

info@powergo.com

Project consultation and quotations

## How We Can Help

### Technical Support

Installation, commissioning, configuration and troubleshooting assistance.

### Downloads

Product datasheets, manuals, certificates and software resources.

### Warranty Service

Warranty guidance, replacement workflow and service case follow-up.

### Partner Training

Support materials for installers, distributors and charging operators.

Service Workflow

## Clear steps from request to resolution.

1

### Submit Request

Tell us your charger model, site type and issue details.

2

### Remote Diagnosis

Our engineers review logs, configuration and site conditions.

3

### Action Plan

Receive clear next steps for setup, replacement or field service.

4

### Follow Up

We confirm resolution and keep the service record available for future support.

FAQ

## Answers for common service questions.

For urgent installation or warranty cases, include project details when contacting support so our team can respond with a practical next step.

### How quickly will POWERGO respond?

Most support requests receive a first response within 24 hours on business days.

### What information should I include?

Please include product model, serial number, site location, installation date, photos and any fault code shown by the charger.

### Do you support OCPP platform integration?

Yes. We provide configuration guidance for supported OCPP versions and operator platform connection.

### Can distributors get training materials?

Yes. Partner teams can request product training, installation references and commissioning checklists.

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Need Assistance?

## Send your charger details and our support team will help plan the next step.

[Open a Support Request](/contact)

[WhatsApp](https://wa.me/8675588886688?text=Hello%20POWERGO%2C%20I%20would%20like%20to%20learn%20more%20about%20your%20EV%20charging%20products. "WhatsApp")

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We deliver reliable, intelligent and sustainable EV charging solutions for a better future.

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### Products

- [All Products](/products)
- [AC Chargers](/products/cate/ac)
- [DC Fast Chargers](/products/cate/dc)
- [Accessories](/products/cate/accessories)

### Solutions

- [For Your Home](/solutions/home)
- [For Your Business](/solutions/business)
- [For Public Networks](/solutions/publicnetwork)
- [For Fleets](/solutions/fleet)

### Company

- [About Us](/about)
- [News](/news)
- [Careers](/#support)
- [Contact Us](/contact)

### Support

- [Downloads](/support)
- [FAQ](/support)
- [Warranty](/support)
- [Contact Support](/support)

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